

eDreams is a company that specializes in online travel. Since 1999, the brand has been offering travel solutions to consumers in over 40 countries. eDreams offers a wide variety of flight options from 665 airlines, car rentals, hotels, travel insurance and even dynamic hotel packages. The brand also offers innovative services such as the initial travel subscription programme, eDreams Prime. eDreams forms part of the largest global travel company, eDreams ODIGEO Group which serves over 18 million customers. While it is based in Barcelona, Spain, eDreams operates in 40 countries including Italy, the United Kingdom, Spain, Portugal and the United States. The company makes it easier for customers to plan their holidays by offering comparison and booking engines.
eDreams offers refunds for unused tickets. Whether a refund is possible depends on the type of fare, when a customer cancels and whether the cancellation is voluntary or involuntary. If you do not cancel a flight in advance, you are not entitled to a refund. You can get your refund without involving the airline apart from low-cost airlines. If you have requested a refund, check the status on the ‘Manage my booking’ section on your eDreams account. Once the refund is processed, you will be informed by email. You should get your refund within 7 days.
Does eDreams allow the transfer of passenger names?
Regular airlines do not allow the change of customer names. If you want to change the passenger’s name, you would need to cancel the booking and make a new one with the correct details. However, you can correct small name errors but may be charged by the airline. For low-cost airlines, you can completely change the passenger’s name, but at a cost. In some cases, it may even be cheaper to purchase another ticket.
Can I change my flight?
While you can change your flight, the availability of changes depends on the airline. This is the same case for date or route changes. Most airlines allow changes in flights. However, customers have to pay the fare variance between the new and old tickets. Some airlines may also have additional penalties, so be sure to also check that before changing your flight.
What is the eDreams Flexible Travel Dates?
This is a provision that allows passengers to change their flight dates, and can only be added when booking a trip. It begins at the booking time and expires 24 hours before the set travel date. Also, customers only have one rebooking request. Customers who add the Flexible Travel Dates can be reimbursed 100% of the cost of the original ticket or 100% of the cost of rebooking a flight.
Can I carry liquids on board?
While you can carry liquids on board, there are regulations regarding this. For instance, if you plan on carrying creams, liquids, aerosols or gels, ensure they are in their own re-sealable and transparent container. Also, the liquids should not be over 100ml and the bag size should not exceed 20cm x 20cm.
What are some of the activities that eDreams offers?
eDreams offers a variety of activities in different locations. Among the top destinations include London, New York City, Barcelona, Paris, Dubai, Amsterdam, Berlin and Rome. Whether you want to visit the Tower of London, River Thames or even the London Eye, click on the activity and book for as many as you want to experience.
What if I want to cancel my activity booking?
You can cancel your activity booking up to 24 hours before the start of the activity for a full refund.
How can I pay for my eDreams booking?
eDreams accepts PayPal, Visa, Mastercard, Maestro and Google Pay.
eDreams has an average 3.4 rating among 68,486 reviews on Trustpilot. While the company offers a variety of competitive and fast online travel services, some customers have complained about the customer service and the inefficient refunds process.
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