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Fossil is a brand that makes fashionable and quality watches and other accessories. Inspired by American ingenuity and creativity, the company has mastered the art of producing products that are not only easily accessible but also fun. Fossil makes products that compliment every style and lifestyle. And with a portfolio of brands who share the company’s innovation and design, you get all needs sorted, whether you are looking for a feminine, muscular, bold or even apologetic timepiece.
Fossil offers a free standard shipping policy. The company delivers within 4-6 working days Monday-Friday after you place your order. This excludes public holidays. Personalized product deliveries have an extended delivery period of 1-2 working days. Please note that deliveries to the Scottish Islands and outlying areas can take longer. Also, the company does not deliver to The Channel Islands and BFPO addresses.
Fossil has a 30-day returns policy. The company only accepts returns on products unused, in the original packaging as received by the customer. Also, the product must have all original packaging, certificates, warranty booklets, accessories and an undamaged seal. Refunds will be credited to the original payment method. Fossil offers a free self-print return label. Please note that you cannot return products that have been manufactured to your specifications or personalized, watches designed by you and unsealed products such as earrings and gift cards.
What products does Fossil make?
Fossil makes watches, accessories, jewelry and small leather goods such as handbags and wallets.
What brands does Fossil partner with?
Fossil partners with various brands such as Michele, Skagen, Diesel, Relic, Puma, Michael Kors, Watch Station and Zodiac.
Can I change a Fossil watch battery myself?
Fossil advises against customers changing the battery themselves since the internal movement can be damaged. If you think your watch has battery issues, you can take it to a reputable jeweler to change it. You can also have the battery replaced in any Fossil repair centre or access the repair service via the Fossil website.
I do not know any trusted jeweler in my area. Can I send my watch to Fossil for battery replacement?
Yes. You can send your watch to Fossil for battery replacement. Go to the Fossil repair website, place a repair order and send the watch to the company. It will be sent back once repaired.
Can I track the status of my watch repair?
Yes. The repair status becomes available after you have created the repair request. To find the repair status, enter your repair request number in your confirmation email, your email address, the last name used and search.
Does my Fossil watch lose warranty if it falls in water?
Yes. If the watch’s movement sustains water damage, the warranty may become void.
I love my Fossil timepiece. How do I care for it?
Taking care of your timepiece is vital. You can download the watch care instructions on the Fossil website. Just select your preferred language and download a PDF version. Alternatively, you can watch the Fossil instruction manual.
Do Fossil sell watches for both men and women?
Yes. Fossil sells watches for both men and women.
Can I buy a replacement watch strap from Fossil?
Yes. Fossil has a collection of watch straps for both men and women. These are available in different colours and designs.
Do Fossil sell smartwatches?
Yes. Fossil has a collection of smartwatches and accessories. You can also get hybrid smartwatches, straps and chargers.
Can I track my Fossil order?
Yes. The company provides tracking information after dispatch. If you think your order has been delayed or is lost, please reach out to the Fossil customer service team for assistance.
How can I locate a store near me?
If you want to locate a store near you, use the store finder feature on the Fossil website. You can find stores within your region and even radius.
How can I contact Fossil?
You can reach the Fossil team via email at support@fossilgroup.com or call 0044 203 868 5986.
Fossil has a 1.3 rating among 974 reviews on Trustpilot. Customers have complained about the late deliveries, incorrect orders, order cancellations and poor customer service.
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