Serenata Flowers

How to claim your free Serenata Flowers discount code

  • To claim your Serenata Flowers discount, click the ‘Get code’ icon and copy your discount code.
  • Head over to the Serenata Flowers website and click ‘Send Now’ on all the products you want to purchase.
  • Enter your details including your name and email address.
  • Post your discount code on the ‘Promotional Code’ box and click validate.
  • Enter the recipient’s details and select the occasion. You can also include a gift message and special delivery instructions.
  • Complete your order by entering your payment method.

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About Serenata Flowers

Serenata Flowers is a company that specializes in the delivery of flowers and gifts. Since 2003, the company has been spreading smiles through a small gesture, ensuring efficient delivery of fresh and handpicked flowers. Whether you are looking for occasional flowers, letterbox flowers and even plants, you will be wowed by the wide variety offered. No matter the message you want to convey, trust Serenata blooms to make every occasion special and memorable.

Serenata Flowers Delivery

Serenata Flowers offers free UK Flower delivery via courier. This includes deliveries on weekdays and the weekend apart from Mother’s Day. For timed delivery (guaranteed before 10.30 am) you will be charged $9.99 Monday- Friday and £7.99 for Saturday deliveries. Timed deliveries (guaranteed before noon) will be charged £4.99 Monday to Friday and £7.99 for Saturday deliveries. Same-day deliveries (Monday- Saturday) will be charged £7.99. Serenata Flowers delivers between 8 am and 8 pm. For international deliveries, your order will be passed to a florist network who will then pass orders to a local florist. This ensures that you only receive fresh flowers.

Serenata Flowers Returns Policy

Serenata Flowers carefully picks and packages all flowers. However, if a few petals are damaged in transit, please contact the Serenata Flowers customer service for assistance. You will be required to send a photo that clearly shows the damaged petals. Ensure you contact the company within 5 days after the delivery date. Issues raised after 5 days will not be addressed given the perishability of the products. If your order is delivered late, the company can either refund or redeliver the order excluding Letterbox orders and postal orders. The company will only handle delivery issues that are reported within 5 days after delivery.

Serenata Flowers FAQs

Can I amend my Serenata Flowers gift message?

Yes. You can amend your gift message from your Serenata Flowers account. You can also contact the Serenata Flowers customer service for assistance. However, this may take time and delay the amendment process, making it impossible to make any changes if your order is dispatched.

Why did I receive some different flowers other than what I had ordered?

Serenata Flowers has a substitution policy in place. As such, the company can substitute flowers in case of unavailability or other unprecedented conditions, ensuring that you still receive your orders under any uncertainty.

How can I login to my Serenata Flowers account?

Serenata Flowers has a website that is easy to navigate. To login to your account, click the login icon and enter your email address and password. If you have forgotten your password, you can use the email address that you used to create your account to reset it. Click the ‘Reset password’ icon and a code will be sent to your email address.

Do Serenata Flowers have an order tracking service?

Yes. You can track your order via the ‘Track my order’ feature on the Serenata Flowers website. However, this is not available for international orders since the company does not receive delivery notifications.

Where are Serenata Flowers dispatched from?

Serenata Flowers UK orders are dispatched from the Heathrow-based flower emporiums which receive fresh local and international flowers. International flowers are dispatched via a florist relay network that passes the orders to local florists.

Can I cancel my Serenata Flowers order?

Yes. You can cancel your Serenata Flowers order up to 48 hours before delivery via the ‘My account’ section. However, please note that you cannot cancel orders that have already been assigned to production.

What other gift products does Serenata Flowers sell?

Serenata flowers also sell vases, wines and chocolates.

Do Serenata Flowers have a contact phone number?

Serenata Flowers does not offer a phone service. However, if you wish to reach the team, send an email at csadmin@serenataflowers.com.

Serenata Flowers Reviews

Serenata Flowers has a 3.7 rating among 177,479 reviews on Trustpilot. While some customers love the flower selection and speedy deliveries, others have experienced problems with wrong deliveries, damaged flowers and wrong sizing of bouquets.

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